How do I cancel my subscription?

You can cancel your subscription at any time by going to https://www.nannylane.com/settings/billing. 

You can also log into your account

• Go to My profile
• Click on Update settings
• Click on Billings
• Select Cancel subscription

Deactivating your account does not cancel your subscription for Nanny Lane Services, and you must cancel your subscription to stop further billing.

When Families cancel the PLUS membership, they lose multiple benefits, including:

• Recommended candidates from your hiring assistant
• Ability to manage and track your candidates
• 20% more profile views from featured profile
• 5 remaining background checks
• Payroll processing, withholdings, and tax filing

When nannies cancel the PLUS membership, they lose multiple benefits including:

• 20% more profile views from featured profile
• Early access to future new jobs

Once your subscription is cancelled, you will receive an email with the effective date that your subscription is cancelled. You will still have access to your PLUS membership until the effective date and continue utilizing the PLUS features for both nannies and families

To view the cancellation policy, you can go here: https://www.nannylane.com/cancellation-policy  

Please note: You can only cancel your subscription when you have an active membership.