How can I get a refund?

As we are a self-serve service, it is the individual’s families'/nannies' responsibility to manage their membership.

You are responsible for managing the renewal date, to help you with this, we sent an email as a reminder that your subscription will be renewed.

Memberships have auto-renewal. Please review the cancellation policy here: https://www.nannylane.com/cancellation-policy.

In addition to this, individual families/nannies can cancel their membership at any time from the settings.

Please see How do I cancel my subscription?